How To Understand Customer Engagement : Customer Basics With Salesforce’s Tiffani Bova : E1301

Subscribe to This Week in Startups on Apple: rb.gy/v19fcp
00:00 Intro to Tiffani Bova
00:40 The difference between experience and engagement
03:50 How do you be authentic
7:20 Turning upset customers into advocates on social media
10:50 Personality on social media

Check out Salesforce for Startups: salesforce.com/twist

FOLLOW Tiffani: twitter.com/Tiffani_Bova
FOLLOW Jason: linktr.ee/calacanis

Listen
Apple: podcasts.apple.com/us/podcast/this-week-in-startups-audio/id315114957
Spotify: open.spotify.com/show/6ULQ0ewYf5zmsDgBchlkr9
Overcast: overcast.fm/itunes315114957/this-week-in-startups-audio

More from:
Twitter: twitter.com/twistartups
Instagram: instagram.com/twistartups
Official site: thisweekinstartups.com

Subscribe to the YouTube to watch all full episodes:
youtube.com/channel/UCkkhmBWfS7pILYIk0izkc3A?sub_confirmation=1

Subscribe to TWiST Clips for all the best moments:
youtube.com/channel/UCS7tJlcUA6PzVHEMo-X7ddg?sub_confirmation=1

#startups #entrepreneurship #investing #angelinvesting #tech #news #business