How To Manage Customer Relationships : Customer Basics With Salesforce’s Tiffani Bova : E1306

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00:00 Intro to Tiffani Bova from Salesforce
00:41 Customer Relationship Management
01:44 Where small businesses and startups mess go wrong
04:03 How to improve your customer relationship
05:15 Scaling relationships with technologies
06:30 Crawl, walk, run of customer management
08:50 Re-engaging customers
11:54 How to do customer relationship management inventory of when, where and why
15:27 Cautionary tale of Starbucks

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